La Redoute V2

This guide shows how to configure and manage your LaRedoute V2 feed daily. Before you start setting up your LaRedoute V2 feed, please read these recommendations.

Here are the steps for publishing your LaRedoute V2 products and retrieving your orders:

  • Request Lengow customer support to create the feed LaRedoute
  • Perform a feed segmentation for your products that you do not want to publish or that do not correspond to the chosen category
  • Create the field matching to make your feed source data correspond to the LaRedoute structure
  • Define parameters for simple and variations products
  • Change the values of your feed source by using automatic rules and/or search-replace to adapt them to the publisher’s expectations
  • Perform the mapping of categories to match your categories to those of LaRedoute
  • Perform the mapping of attributes
  • Perform the mapping of your brands
  • Set up delivery fees
  • Fill in the Image domain
  • Set your feed options (indexing frequency, alerts, etc.)
  • Enter your API login information to start promoting your products
  • Manage your orders

All of these actions are detailed below.

1. Opening your LaRedoute V2 feed in Lengow

Search for "LaRedoute V2".

Or search in the "Marketplaces" section with the French flag, and then choose the "LaRedoute V2" feed. 

Note : If you want to open a feed for La Brand Boutique, a website dedicated to Premium brands, request a "La Redoute V2" feed and specify it at the time of your request. Our Support team will then create this feed in your Lengow account.
If you want to display your products on both La Redoute and La Brand Boutique, it is necessary to have two La Redoute feeds created in your Lengow account: a feed for La Redoute and one for La Brand Boutique.

Contact your La Redoute Account Manager if need more information about this.

2. Configuring your LaRedoute V2 feed

La Redoute  requests merchants to indicate specific values to reference their products in the marketplace. Therefore, you need to adjust your values in Lengow.

Note : Setting up a feed La Brand Boutique is similar to a La Redoute feed. You should therefore follow the tips below.

2.1 Creating a feed segmentation

Before adjusting your values, start by creating a feed segmentation to prevent sending the following to LaRedoute:

  • Products you do not want to sell in the marketplace
  • Products from your feed that do not correspond to the product types expected in the LaRedoute categories.

2.2 Creating field matching

In order to proceed with field matching, you need to go to "Feed Management" > "Field Matching".

Check the field matching and complete the missing information. To help you, read carefully the definition of each field.

If these values are not in your source feed or do not correspond with values expected by LaRedoute, you must change them using search/replace or automatic rules.

Mandatory values

Here are the main elements to check because they block the feed export to LaRedoute:

  • SellingPriceAmountAll your products need a value in the SellingPriceAmount field (the selling price).
  • DeliveryFee: All your products need a shipping price, if this field is empty, the export will be blocked.
  • SellingPriceAmount et PrixBarre: If you send a value in both fields, you must check that all values for your products are higher in the "PrixBarre" field compared to the "SellingPriceAmount" field.
  • DeliveryMode: La Redoute customers do not have the ability to choose the delivery method. Home delivery is the only accepted method. Shipping costs have to be indicated with the offer. It is not possible to set different delivery methods with LaRedoute feed.
  • SellingPriceWEEFee : There is a dedicated field for eco furniture fee. This eco tax should not be included in the sale price. It is added to the sale price in the basket.

If you have one of those errors in your feed, you will receive an email from Lengow to inform you. You then have to make the required modifications.

The values sent in the "ProductLabel" field (title) must meet certain criteria:

  • Make sure each word in the title begins with a capital letter. If this is not the case in your catalog, you can set up an automatic rule using the {CAP} - {YOUR_CHAMP} function.
  • Avoid adding the composition or material of your products in the title. It is a mandatory data but to add in the description of your product.

Ex: Replace the title "TUNIC 95% COTTON 5% ELASTANE COLLECTION" by "Tunic" and add the rest of info in the description.

Management crossed price

Crossed out price is automatically calculated based on the previous offer received if no crossed price is specified in the offers feed. If the seller does not want to see a price crossed on the product price, it is worth mentioning PrixBarre = Sellingprice.

In Lengow, you must do an automatic rule to inject a value in the field PrixBarre even if your product is not on sale:

  • You have a value in your fields and price crossed price which is equivalent when the product is not in promo, you just have to match 2 fields and do no automatic rule
  • You do not have value in your crossed price field except when the product is on promotion, it is necessary that you put in place the following rule:
    • If your_crossed_price_field == (empty, leave the field blank) Then PrixBarre becomes {your_price_field}

2.3 Variation management

2.3.1 Complete "Field Matching"

Three kind of product type could be in your source feed: simple products, parent products and child products.

Within the "Feed Management" part > "Field Matching tab", three fields aim to correctly create those kind of products by La Redoute. Those fields are:

  • "ProductIdentifier"
  • "PartnerProductReference"
  • "PartnerProductParent"

Those fields have to be filled in as following:

For simple products:

  • "ProductIdentifier" has to be filled in with the products EAN code.
  • "PartnerProductReference" has to be filled in with the product id.
  • "PartnerProductParent" has to be empty.

For parent products:

  • "ProductIdentifier" has to be empty.
  • "PartnerProductReference" has to be filled in with the product id.
  • "PartnerProductParent" has to be filled in with the same value as the one in the "PartnerProductReference" (that is to say the product id)

For child products:

  • "ProductIdentifier" has to be filled in with the products EAN code.
  • "PartnerProductReference" has to be filled in with the product id.
  • "PartnerProductParent" has to be filled in with the same value as the one in the "PartnerProductReference" for the parent product it is linked to.

2.3.2 Complete attributes

Attributes are exclusively expected on simple products and child products. 

These attributes allow offers to be traced using different filters available on the site. Depending on the categories, some attributes are required (mandatory =), others are optional.

To create your products, please complete at least mandatory attributes, for simple and child products. To know which attributes you have to fill in, first complete the category mapping.

2.4 Mapping categories

Go to "Product Management" and create your category mapping. 

The code corresponding to the selected category will appear. Don't forget to validate your selection by clicking on this icon:

2.5 Mapping attributes

As reminder, attributes are exclusively expected on simple products and child products.

La Redoute distinguishes between two types of attributes:

  • Product attributes: these contain additional information to the title and the product description.
  • Offer attributes: these characterise product variations(colour, size,...)

The attributes differ from one category to another. To map attributes, you must first complete the category mapping. 

If multiple values are possible for the same attribute for one of your products, you must choose one of them.

La Redoute warning: The "Size" attribute is compulsory for variation products. You have to fill in those attributes.
If you do not fill in "size" attributes, La Redoute will include products in their products base with the "A référencer" status (= "to list"). However, products will not be displayed on La Redoute website. To do so, fill in missing attributes.

2.5.1 Verify which attributes are filled in/missing

Lengow allow you to consult products for which mapping attributes is done and products for which mapping attributes is missing.

Refer to the "Features" tab  and download:

 The file showing the list of products which do not have any attributes filled in Lengow.

 The file showing the list of products with attributes in Lengow.

2.5.2 Realise the mapping attributes

This attributes mapping should be done in two steps:

  • Sizes and colors mapping
  • Other attributes mapping Sizes and colors mapping

A « Sizes/Colours » tab is at your disposal within the LaRedoute feed.

This tab aims to ease your task regarding the attributes mapping for sizes and colors.

If you do not want to realise the size and color mapping in this tab, go to the next point.

How to proceed ?

Once the categories mapping is realised, go to the « Sizes/Colours » tab to match your sizes and colors with values expected by LaRedoute.

BE CAREFUL! Values that are displayed in this tab depend on categories mapping you realised in the « Product Management » part. Therefore it is important to match the categories carefully before realising the size and color mapping.

  • Colors : Use the drop-down menu to select the LaRedoute color that match each of yours .

Save your modifications .

  • Sizes : They appear according to categories that are matched in the « Product Management » part.

Use the drop-down menu, select for each of your size the LaRedoute attribute that match , then select the LaRedoute size .

Save your modifications .

Note : You may refine size and color mapping directly on the product page. Be attentive to do this AFTER you realised the mapping within the « Size/Color » tab. If you do it before, you will lose value that you filled in the product page.

Drop-down menus are not available?

If this message appears, an action is required from the Lengow support team. Contact us! Other attributes mapping

Attribute mapping can be done in 3 ways:

Option 1: Mapping attributes in "Product Management"

Go to "Product Management" at the "Product Management" level for each category.

Do the mapping manually. For each product click on the  button to select the attributes.

Warning! The attributes required to create your products are indicated in red. You must absolutely complete this, on simple and child products, to distribute your products.

Optional attributes are listed in green.

To ease this task on child products, Lengow has developed an option, that allow you to fill in once the attributes on the parent product page, then to automatically duplicate these values on child products pages (if the variation is well defined on Lengow). 

This option is available at the bottom of the parent product page : "Appliquer les attributs à tous les produits enfants".

Option 2: Integration via a CSV file

You can also provide a csv so we incorporate your attributes in bulk directly into Lengow. The format of the csv to provide us with is as follows:


To create this file, refer to La Redoute's attribute classification file which you can download here: 

LaRedoute Attributes

To understand this document:

  • Category identifiers beginning with F or S:
    • F: This is the category level (called "parent" by La Redoute). Attributes are associated with the category level. They are different from the attributes of the subcategory level.
    • S: This is the sub-category level. This category code appears in the "Product Management," when you perform category mapping. Find the result of this category mapping in the optimised feed, at the level of the "NomenclatureNode" column.

Attributes are associated with the subcategory level. They are different from the category level attributes.

  • Attributes may be required or optional
  • Required attributes for your product creation are indicated with a "1" in the "Requis" column. You must absolutely complete this to distribute your products.
  • Optional attributes are listed with a value of "0" in the "Requis" column.
  • Attributes may be forced or not forced
  • If the attribute is forced by La Redoute, the value "1" is shown in the "Contraint" column. In this case, you must choose one of the values in the file.
  • If the attribute is not forced by La Redoute, the value "0" is shown in the "Contraint" column. In this case, the value is free.

Some explanations to help you fill in these values in the csv file:

  • client_id: your customer id at Lengow 
  • feed_id: your "Redoute V2" feed id, where the values will be inserted 
  • categorie_id: this code must be equal to the subcategory code, however the attributes that you fill in the following columns must be those of the subcategory and the parent category 
  • attribut_code: the value from the "Attribute Code" column, which corresponds to the attribute to be entered 
  • value_code: the value from the "Value Code" column corresponding to the attribute to be entered. Leave this field blank if the attribute is not required and enter a value in the "valeur_perso" field 
  • personalised_value: If the attribute is not required, the value is unrestricted. Fill in a personalised value in this column and leave the "Value Code" field blank 
  • ean: the product’s EAN code. This value must be identical to that which is entered in the "ProductIdentifier" field 

It is necessary that you have one line per attribute for each unique identifier.

Here’s an example for subcategory S002 (Coiffant):

Once you have formatted your file, it must be sent to our customer support.

Note regarding "Color" attribute:

"Couleur Générique A0485" and "Couleur Commerciale A1114" attributes are linked together. If one of them is filled in, the other should be filled in as well.

Of course, if your product has no variation on the color, it is then possible to let the color attribute empty. On LaRedoute website, the expression "couleur unique"  (= "unique color") will be displayed. These attributes are dedicated to variations. If your product has no variation on the color, you should then indicate the color in the description field.

On the contrary, if you are willing to indicate variation for your product regarding the color, you have to fill in these two attributes.

2.6 Setting up your shipping charges

Delivery method

There are 2 delivery method on La Redoute:

  • Home delivery, fill in these fields:
    • ShipmentDelay
    • DeliveryFee
    • DeliveryDaysRangeMin
    • DeliveryDaysRangeMax
  • Relay colis, fill in these fields:
    • DeliveryRelay
    • RelayFee
    • RelayDelay
    • RelayDaysRangeMin
    • RelayDaysRangeMax

Delivery time

Delivery information should be fill in 3 fields:

  • DeliveryDaysRangeMin / RelayDaysRangeMin
  • DeliveryDaysRangeMax / RelayDaysRangeMax
  • ShipmentDelay / RelayDelay

Delivery time on LaRedoute will be calculated as following:

Delivery time = "*Delay" + "*DaysRangeMax"

Delivery cost

Delivery cost can be set up with the "DeliveryFee" or "RelayFee" fields.

2.7 Images

2.7.1 MediaUrls

In the matching attributes step, the MediaUrls attribute is the one to use to send your images to La Redoute.

  • Note that in case of variation, the "parent" product must contain only one image.
  • The "child" type of products, your variations, can each have several images. One per type of variation (example: one image per color).

If you have variations in your catalogue we recommend you to add automatic rules. Here are two examples:

Example 1:

IF my products type is "parent"

Then field MediaUrls becomes {IMAGE1}

=> In this example I assigned one image only to "parent" products type.

Example 2:

IF my products type is not "parent"

THEN field MediaUrls becomes {IMAGE1}|{IMAGE2}|{IMAGE3}

=> In this example I assigned several images to "child" and "simple" products type.

Lengow Tip: Make sure 100% of your products are impacted by the rule so you do not send empty value to the marketplace.

2.7.2 The Image domain

When you sign up at LaRedoute, the marketplace asks for an image domain. If LaRedoute did not ask you, please provide the marketplace this information. What is an image domain?

  • Website URL:

Example for an image:
Image domain:

  • Website URL:

Example for an image:
Image domain:

Note: To send your product catalogue to LaRedoute, we need to create a signature on your pictures. You must authorize our servers to download your pictures.

2.8 Setting up the brand mapping

To validate and complete the brand mapping go under the tab "Brands"  .

The brands from your source feed are listed in the "Brands" tab. On the left side, you will find your brands  and on the right side, you will find La Redoute brands .

Brands mapping is completed automatically regarding brands from the "brand" field in your source feed.

PLEASE NOTE: For automatically matched brands, you have to check the matching and save it, so that they will be taken into account.

It may be possible, that your brands and those from La Redoute would not match automatically. In that case, use the drop-down menu to manually match them.

It is important to save by clicking on the "Save" button. Without this action, the matching will not be saved.

Note:La Redoute does not allow the "SANS MARQUE" matching (brand code "0") to create your products. If you see the following error "Brand can't be found by code: 0" within your La Redoute integration report, this means that brand matching is missing for some of your brands.

2.8.2 Missing LaRedoute brand

If a brand is missing, you must contact LaRedoute so they create this brand. The new brand will be available in Lengow the next day, from 8:00AM.

2.9 Options Tab

In the "Options" tab of your "Redoute V2" feed, check the different items and modify them as needed. For more details about this tab, see our tutorial "Onglet Options".

2.10 Verify the values in your optimised feed

In order to verify the data sent to the publisher, consult the optimised feed. All optimisations performed in Lengow can be seen IMMEDIATELY (automatic rules, search/replace, matching, etc.).

Note: Check your optimised feed as often as possible to ensure that your settings have been applied to your products.

2.11 Setting your Sales / Promotions and Special Offers

Note: The "OfferPeriodStartDate" and "OfferPeriodEndDate" fields are always filled in automatically by Lengow with, respectively, the current date and the date of the day +1 year. You can overwrite these values by completing the fields with your own dates if needed.

For certain special offers, LaRedoute may ask you to provide a file in advance with the dates of the operation. Refer to the sales guide provided for this purpose for the procedure or point 2.11.2 of this article.

2.11.1 Sales

To set up your sales LaRedoute with Lengow, follow our guide.

2.11.2 Special Offers

La Redoute regularly sends to its merchants an e-mail to warn of the arrival of a special operation on its platform (eg BlackFriday, Rush Printemps).

As Lengow is a feed integrator the procedure to follow is significantly different from the one LaRedoute sends because it is not the same interface.

Here are the steps to follow to properly set up your special operation.

Step 1 is the most important, the other steps must be followed if LaRedoute asks to receive the offers file in advance.
Note: Remember to apply your changes to the affected products only through the operation.

1. Complete the fields below:

  • SellingPriceAmount : must contain the reduced prices
  • PrixBarre : must contain the prices before discount
  • OfferPeriodStartDate : format YYYY-MM-DDTHH:mm:ss, only if LaRedoute requests to receive the offers in advance
  • OfferPeriodEndDate : format YYYY-MM-DDTHH:mm:ss, only if LaRedoute requests to receive the offers in advance

2. Segment your feed to keep only the products with discount

3. Check your optimised feed

4. Ask our Support Team to send the discounted offers (the optimised feed) and to give you the BatchID of this sent

5. Send the BatchID to your LaRedoute Account Mangager

6. If the file is validated by LaRedoute, then remove the dates of your OfferPeriodStartDate et OfferPeriodEndDate fields and delete the segmentation. That way, the publication of your standard offers will take over until the first day of the Special Operation.

7. Indicate the date of the first day of this Special Offer into the field OfferPeriodEndDate.

8. To do so, create an automatic rule to apply this date only to your discounted products concerned by this Special Offer. Activate the rule for the period before this operation.

This is the virtual field created for LaRedoute field "OfferPeriodEndDate"

This is the start date of the special operation (in this example 07 May 2018)

The rule is activated during the period before the special operation. The rule will stop at the end of the day before the special operation.

Note: It is important to follow step 6 because continuing to send the end date of the promotion after it is finished may lead to the unpublication of your products by laRedoute. We recommend here to return to your initial setting once the file offers is validated by LaRedoute.
If laredoute does not request a file in advance, in this case remove the dates of the special operation one day before the end of this operation.

2.11.3 Promotions

1. Complete the fields below:

  • PrixBarre: price crossed out (original price) of the product.
  • SellingPriceAmount: reduced price / promotional product.
  • OfferPeriodStartDate (optional): The date on which promotion begins. Format: YYYY-MM-DDTHH:mm:ss
  • OfferPeriodEndDate (optional): The date on which the promotion ends. Format: YYYY-MM-DDTHH:mm:ss

2. If you enter delivery dates, remove them one day before the end of your promotion so that LaRedoute does not completely disclose your products, and the publication of your standard offers will take over.

3.  Integration of your catalogue with La Redoute

3.1 API login

As soon as the parameters you defined correspond to your expectations and to those of LaRedoute, you can send your products to LaRedoute. To do this fill in the API logins in Lengow. Go to the "Feed Management" part > "API login" tab and fill in the following elements:

When LaRedoute provides you these information, it sometimes also gives you a HUB ID. This value has to be 6. If it is not, indicate them that you work with Lengow and not another third party provider.

Note: If you send your products on both La Redoute and La Brand Boutique, please fill in the correct Caller ID so that your product catalog is sent to the correct site.

3.2  Integration of new products

3.2.1 Product feed

The product feed allows the creation of new products.

Add new products that you want to publish into your source feed. You must fill in the required attributes to enable product creation.

We send your product catalogue every day to ensure that each new product is taken into account by La Redoute. La Redoute takes 24 hours to process the file (48 hours for the first creation), we can't send associated offers until the next day. These new products will be visible 24 hours after you have added them to your source feed.

If your products are not sent, make sure that they are activated within the "Product Management" tab.

3.2.2 The offer feed

The offer feed updates product references that are already created on the marketplace.

It is sent to La Redoute every 4 hours (from 04.00 am to 08.00 pm). For other product types than Clothes, offers publication is realised manually by LaRedoute: processing time may be longer.

3.2.3 Report integration products and offers

Product and offer integration reports enable you to verify that your products have been submitted (product feed) and updated (offer feed) on the LaRedoute site

Several different types of report are available:

Note: These reports only contain products in your catalogue that have generated errors.  For each product that generates an error, LaRedoute or Lengow will specify the reason for rejectionIf the product and offer integration reports are blank, this means that all your products were successfully submitted and/or updated.

Product and offer integration reports can be viewed and downloaded from the "Integration Reports" tab under "Indexing History" by clicking on the blue "Report" link  :

4. Unpublishing a product

Unpublishing or deleting products from the La Redoute marketplace, requires that these products are sent with the quantity set to 0. If you delete your source feed products when there is no more stock, Lengow keeps them virtually for transmission to La Redoute with the quantity set to 0 so that they are well disabled on the marketplace. So, virtual products are always visible in the solution but with an associated quantity of 0. We still recommended that you leave out of stock products in your source feed with a quantity of 0.

5. Order management

Migration is in progress, make sure you are ready for the migration!

For orders imported before Monday, February 29th 2016 at 8:00 am, order management is operated by the La Redoute V1 feed

For orders imported after Monday, February 29th 2016 at 8:00 am, order management is operated by the La Redoute V2 feed. Order management information on La Redoute V2 is available below.

5.1 Order import frequency

LaRedoute orders are imported every hour.

Orders must be accepted within 72 hours. If not, they will be cancelled by La Redoute.

5.2 Available actions on orders

/ When a new order is made on La Redoute, it appears in Lengow in the "New Order" tab. At this stage, you can either:

Comment 1: It is possible to automate this step by automatically accepting orders. To do this, go to the "Order Management" tab, >  "Orders automation" tab > tick the box "La Redoute".

Save by clicking on "Save Settings".

/ When your order appears in the "Orders waiting for shipment" tab, you must

Comment 2: If you are using one of our modules or our web-service to import orders into your e-commerce back office, you can import the order into your back office from the "SHIPPING" status ("Orders waiting for shipment" tab).

/ Once your order is in the "Orders Sent" tab, we inform La Redoute that the order has been sent to the customer. La Redoute then informs the customer that the order has been sent. At this status, you have the possibility to refund the order.

5.3 Delivery mode in the order

Delivery mode within an order is in the "Delivery information" part > "Shipping mode" line.

You will find the following values:

Note: For the Relay colis mode, here are information which you find in our API:

5.3 Carrier and parcel trackings

At the "ToShip" status, you have to specify under the Dashboard tab to confirm the shipment of the order:

5.3.1 How to fill in those information?

There are different ways to fill in those information:

Fill in your information in the solution:

If you go through our webservice, either you already add this information otherwise you need to add them in the urls calls. The fields were already planned. Please refer to our guide "Manage your orders with our API".

If you are using one of our plugins, we automatically fill in those information with the shipment data that you fill in your e-commerce backoffice. 

Lengow plugins do not allow to send the url tracking natively, that is why we automatically generate it with the tracking and the transporter.

You have to fill in those two data (tracking number and transporter) within your back-office for the same order, so that we will be able to create and send the tracking url to La Redoute. 

5.3.2 Check whether the url tracking is well-transmitted to La Redoute

To make sure whether the URL tracking has been well-transmitted to La Redoute, check if it is filled in for your orders with the "Shipped" status in the Lengow solution. 

Note: If the Url tracking field is empty, it means that we are not managing the transporter yet. Please contact our Client Support to request this transporter addition. 

5.4 Refund an order

LaRedoute offer the possibilities to:

Please note that in order to request this refund, your order must be in the tab "Orders sent" (status "Shipped").

There are two ways to request a product refund:

  • Option 1: a refund of the full amount of the order. 

  • Option 2: you wish for a refund on just one item of the order. You have the option of having the item refunded by selecting a quantity.

Then you must await a response from La Redoute. The various stages of the refund are the following: 

You will then receive the following message where you will see the that refund has been requested as well as its current state:

In the event that there are several order refunds, you may have a message like the following:

The box with a red background indicates the refund in progress and the box with a white background indicates the previous refund request which will not be dealt with by La Redoute. 

5.5 The different order statuses of your La Redoute orders

Your La Redoute orders appear in a number of different tabs in Lengow during their processing: 

In each tab, different statuses can be seen underneath the La Redoute order number.  

Here is an explanation, by tab, for each possible status. For more details on this subject, please contact your La Redoute account manager: 

5.5.1 New orders

5.5.2 Orders waiting for shipment

5.5.3 Orders sent

5.5.4 Orders canceled

5.6 Retrieve orders from the Lengow API

To retrieve orders from our API, follow one of this guide:

To manage your orders with the API, follow this guide.

  • SellingPriceAmount: Must contain discounted prices for your products
  • PrixBarre: must contain the barred prices of your products
  • OfferPeriodStartDate: format YYYY-MM-DDThh: mm: ss, only if LaRedoute requests to provide the offers in advance
  • OfferPeriodEndDate: format YYYY-MM-DDThh: mm: ss, only if LaRedoute requests to provide the offers in advance
    1. Perform a Segmentation to keep only the products impacted by the operation
    2. Check the optimized feed
    3. Ask the Support team to send the optimized feed (the offers) and provide you the batchID of the shipment
    • Caller ID: this is your LaRedoute ID, LaRedoute gives it to you.
    • Supplier Name: this is the name of your catalogue, you have to choose it (accents and special characters)
    • Two Lengow integration reports. These relate to products that we have not submitted to LaRedoute as they are incorrectly configured.
      • one for the product feed (Type = "products") 
      • one for the offer feed (Type = "offers")
    • Two LaRedoute integration reports, which adress errors generated by LaRedoute. 
      • one for the creation of your products (Type = "products_laredoute") 
      • one for the update or your offers (Type = "offers_laredoute") 
    • One report to know the best offer received by La Redoute for each product you sell (Type = "openlisting_laredoute").
    • Accept the order: it will then appears (wait around 30 minutes)
      • as waiting for expedition ("Orders waiting for shipment" tab) if the payment of the customer is validate. You have access to the customer address.
      • as a cancel order ("Orders canceled" tab) if the payment of the customer is not validate. This order does not need to be dealt with. 
    • Refuse the order: it will be automatically referred back to La Redoute as a cancelled order. This order does not need to be dealt with; the client will be notified by La Redoute that his/her command has been cancelled.
    • either prepare the order and send it to the customer. When this has been done, specify the tracking number and transporter then confirm the expedition. The order will then show in the "Orders Sent" tab.
    • or cancel the order. If your product is out of stock, you can cancel the order at this step (either for the entire order or for a single product).
    • Home / Regular (Home delivery)
    • Relais / Regular (Relay Colis delivery)
    • Name of the customer is in "delivery_lastname" et "delivery_firstname" fields
    • Name of the relay si in "delivery_address" field
    • Address is in  "delivery_address2" field
    • Relay ID is in"tracking_relay" field
    • Tracking (required): the tracking number (limited to 32 characters).
    • Transporter (required):  free value (ex: DHL, UPS)
    • Tracking Url (required) : The URL of the tracking shipment, must begin with "http://" or "https://"  (ex:
    1. You manage your orders from Lengow
    1. You are using the Lengow API to make actions on your La Redoute orders
    1.  You are using one of our plugins
    • If you also wish to have the delivery charge refunded, tick the box "Refund the shipping cost?". You can then click the "Refund the order" button at the bottom left of the page.  
    • If you don't wish to have the delivery charge refunded, click directly on the "Refund the order" button at the bottom left of the page.  
    • ToRefund: A refund request is being processed. (if this status doesn't change after a day or two, you must contact La Redoute in order to enquire about the status of the refund). 
    • To Approve: La Redoute confirms your request for a refund.
    • Refunding: La Redoute has accepted your request for a refund. The refund is in progress.
    • Refunded: the refund has been made.
    • Refund refused: La Redoute has refused the request for a refund. This could be for the following reasons:
      • expired card
      • stolen card
      • CB opposition given by the Blue Card centre
      • If the refund request from the seller is above the amount of the order.
      • if there is fraud or suspicion of fraud
    • New Orders
    • Orders waiting for shipment
    • Orders sent
    • Orders canceled
    • "CREATED": The customer has completed his/her order and it has arrived on Lengow. It’s during this status that you accept or refuse the order.
    • "ACCEPTED": You accepted the order and La Redoute check the customer's payment.
    • "TOSHIP": The order has not yet been dispatched. It is during this status that you confirm the dispatch or the order. 
    • "SHIPPED": The order has been sent and is being delivered. It is possible to refund the order.
    • "PAID": La Redoute paid you the payment for the order.
    • "TO REFUND": A refund request is in progress. 
    • "TO APPROVE": The refund request is checking by La Redoute.
    • "REFUND REFUSED": La Redoute refuse the refund request.
    • "REFUSED": The merchant has refused the order at the status "CREATED".
    • "CANCELED": The order has been canceled because the payment of the customer is not validate.
    • "OUT OF STOCK": The merchant has refused the order at the status "TOSHIP".
    • "REFUNDING": The refund is in process.
    • "REFUNDED": The order has been refunded.